Composition - 26 items in 3 categories:
(1) cognitive: 9 statements
(2) affective: 9 statements
(3) behavioral: 8 statements
Positively directed statements:
(1) cognitive:1, 2, 3, 4, 5, 6, 7, 8, 9
(2) affective: 1, 2, 3, 4, 5, 6, 9
(3) behavioral: 1, 3, 4, 8
Negatively directed statements:
(1) cognitive: none
(2) affective: 7 and 8
(3) behavioral: 2, 5, 6, 7
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Responses:
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"Positive"
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"Negative"
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strongly agree
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5
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1
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agree
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4
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2
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uncertain
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3
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3
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disagree
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2
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4
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strongly disagree
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1
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5
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medical interview satisfaction scale MISS =
= SUM(points for all 26 statements)
Interpretation:
• minimum score: 26
• maximum score: 130
• The higher the score, the greater the expressed satisfaction.
• The overall reliability of the scale as Cronbach's alpha coefficient was 0.93.
percent of maximal score =
= ((MISS) – 26) / 104 * 100%
