The instrument consists of 24 statements.
Positively directed questions: 1, 2, 3, 4, 6, 7, 8, 10, 13, 14, 15, 16, 18, 19, 20, 23, 24
Negatively directed questions: 5, 9, 11, 12, 17, 21, 22
Pairs of opposite questions: 4 and 11, 5 and 19, 9 and 14, 22 and 24
Subscores:
(1) hospital environment (6): 1, 3, 5, 7, 13, 19
(2) patient care (9): 2, 4, 6, 8, 11, 15, 16, 17, 18
(3) communications (9): 9, 10, 12, 14, 20, 21, 22, 23, 24
|
Response
|
Positively Directed
|
Negatively Directed
|
|
strongly disagree
|
1
|
5
|
|
disagree
|
2
|
4
|
|
neutral
|
3
|
3
|
|
agree
|
4
|
2
|
|
strongly agree
|
5
|
1
|
parent satisfaction score =
= SUM(points for all 24 questions)
Interpretation:
• minimum total score: 24
• maximum total score: 120
• The higher the score, the greater the expressed satisfaction.
percentage along spectrum =
= ((satisfaction score) – 24) / (120 – 24) =
= ((satisfaction score) – 24) / (96)
Performance:
• reliability coefficient (Cronbach alpha): 0.8275
• good test-retest reliability
Limitation:
• Separating responses by single integers may not adequately indicate the intensity of the parent's feelings.
