Processes and practices of a healthcare organization can be described based on their level of maturity.
Characteristics of a mature process:
(1) formal
(2) measured (use of metrics)
(3) optimized
|
Practices
|
Level
|
|
unpredictable and reactive
|
1
|
|
controls applied to specific activities
|
2
|
|
controls based on policies and standards applied consistently
|
3
|
|
effectiveness measured
|
4
|
|
constantly improved and optimized across the entire organization
|
5
|
