Bendapudi et al identified 7 physician behaviors considered to be ideal by patients. The authors are from the Ohio State University, Texas A&M University, and Mayo Clinic.
Ideal physician behaviors:
(1) confident
(2) empathetic
(3) forthright
(4) humane
(5) personal
(6) respectful
(7) thorough
Behavior
Features
confident
assured, engendering trust
empathetic
tries to understand the patient on all levels
forthright
informs in plain language
humane
caring, kind and compassionate
personal
interested in the person as an individual
respectful
seeks out and listens to the patient's input, concern for the patient's dignity
thorough
conscientious, diligent and persistent
where:
• Some of the behaviors seem to be fairly complex. In Table 2 (page 342) confidence incorporates being knowledgable and experienced. Personal includes being personable. Perhaps the list should be expanded rather than attempting to limit the list to 7 beatitudes.
In the implementation, this was modeled as a 5-point Likert scale, ranging from poor to excellent.
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