Rumors and gossip are common and widespread. It is important for managers to identify and control any rumors that may be harmful to an individual or organization.
Risk factors for negative rumors and gossip:
(1) anxiety
(2) uncertainty or ignorance
(3) distrust
(4) maliciousness and jealousy
Situations associated with increased circulation rumors:
(1) downsizing an organization
(2) merger between organizations
(3) something involving someone perceived as important
(4) anything unusual
Rumors can be managed by:
(1) not ignoring them
(2) active surveillance to be aware of what is circulating and why
(3) clear and honest communication to all levels of personnel
A rumor box may be an easy way for a manager to identify and respond to questions.
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