The American Hospital Association and the Picker Institute surveyed patients in order to identify those factors, which are important in determining attitudes towards a health care system.
basic physical needs of patients
emotional support from health care team
behavior of doctors, nurses and other health care workers
courteous and respectful
accurate and readily available
patient participation in decision making
involved, preferences respected
disregarded, ignore preferences
involvement of family and friends
involved in care
abilities of caregivers
coordination of care
access to care
simple and easy
too many barriers
navigation of the health care system
clear and simple
continuity and transition
integrated and seamless
fragmented and chaotic
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Purpose: To assess a patient's attitude towards a health care system using the factors identified by the AHA and the Picker Insitute.
Objective: risk factors, psychological response, public health