Nerney et al identified a number of factors associated with an elderly patient's satisfaction with a visit to the Emergency Department (ED) in the inner city. These can identify ways to improve a patient's experience in the ED. The authors are from the University of Chicago.
Patient selection: age >= 65 years
Factors affecting satisfaction:
Optimum Satisfaction
time spent in the Emergency Department
not too long
how well questions were answered
well answered
trust in staff
high level
being told why tests were being done
full explanation
involvement in the decision making (as much as wanted)
feeling involved
handling of pain
fully addressed
current health status
excellent
number of significant comorbid conditions
none or few
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