Factors associated with negative experiences:
(1) lack of knowledge about the condition shown by primary care providers
(2) lack of emotional support or caring on the part of the healthcare provider
(3) negative attitude towards the patient shown by the consultant
(4) little if any information provided about the condition or troubling symptoms
(5) little if any explanation of therapeutic options or things that might help, especially being told that nothing could be done
(6) lack of time with the consultant
(7) inability to ask questions
(8) difficulty in getting in to see the consultant
(9) being immediately discharged by the consultant after the visit
Patients welcomed having unexpected signs and symptoms explained, such as visual hallucinations.
Patients who had a poor experience were more likely to feel:
(1) anxious and/or depressed
(2) angry
(3) suicidal
(4) helpless and abandoned
