Baker developed a satisfaction questionnaire for patients following a general practice consultation. This can help identify areas of patient-perceived strengths and weaknesses in a general practice. The author is from the University of Bristol.
Domains - in 18 statements:
(1) general satisfaction (3)
(2) professional care (7)
(3) depth of relationship (5)
(4) perceived time (3)
Responses:
• positively directed (agree good): 1, 2, 3, 4, 6, 9, 10, 12, 13, 14, 15
• negatively directed (disagree good): 5, 7, 8, 11, 16, 17, 18
|
Response |
Positive |
Negative |
|
strongly agree |
5 |
1 |
|
agree |
4 |
2 |
|
neither agree nor disagree |
3 |
3 |
|
disagree |
2 |
4 |
|
strongly disagree |
1 |
5 |
general satisfaction: 1, 7 and 17
professional care: 2, 3, 6, 9, 10, 12, 13
depth of relationship: 4, 8, 14, 15, 18
perceived time: 5, 11, 16
total score =
= SUM(points for all 18 questions)
Interpretation:
• minimum total score: 18
• maximum total score: 90
• The higher the score, the greater the level of satisfaction.
|
Subscores |
Minimum |
Maximum |
|
general satisfaction |
3 |
15 |
|
professional care |
7 |
35 |
|
depth of relationship |
5 |
25 |
|
perceived time |
3 |
15 |
percent maximal satisfaction =
= ((total score) – 18) / 72 * 100%
Performance:
• The instrument was found reliable under the study conditions.
• Cronbach's alpha for the entire instrument was 0.91 (professional care 0.87, depth of relationship 0.83, perceived time 0.82, general satisfaction 0.67).
ICD-10: ,
