Beck and Arnold list a number of ways to communicate when in conflict with others. Conflict can be worked through to achieve an understanding. The authors are from the University of Washington in Seattle and the University of Pittsburgh.


Ways to communicate when conflict is present (ABCDEFG):

(1) Actively listening to the others.

(2) Brainstorm possible options.

(3) Collaborate together to reach a shared solution.

(4) Disclose and share feelings, trying to defuse the situation.

(5) Explain your concerns.

(6) Find out what the others consider most important.

(7) Give feedback on the other's feelings.

(8) Have an impartial third party help if an impasse is reached.


Remember that underlying conflict is something that is considered important. Finding out what this is can often be the first step towards problem resolution.


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