Automation bias can be problem when dealing with a clinical decision support system.

Features of automation bias:

(1) the person accepts and relies on the information provided by an automated system

(2) the person does not question or check the information provided


If the clinical decision support system is well-designed and current, then the risk of this behavior is low. However, if there is a problem with the system then the user could be acting on incorrect information.


One issue is the design of the decision support. If the decision process is transparent, then it is possible for the user to verify the process. If the system is opaque then it may be impossible to question the result without going to primary sources. If primary sources are not readily available then the user not be able to verify the result.

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