Bradley et al used a Treatment Satisfaction Scale to measure patient satisfaction with diabetic care. This can be modified to become a more general instrument.
The instrument consists of 6 questions dealing with the patient's satisfaction with treatment.
Response
Points
very well
1
moderately well
2
slightly well
3
neutral
4
slightly poor
5
moderately poor
6
very poor
7
treatment satisfaction scale =
= SUM(points for all 6 questions)
Interpretation:
• minimum scale: 6
• maximum scale: 42
• The higher the scale the worse the satisfaction.
percent of maximal satisfaction =
= (42 – (total score))/36 * 100%
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