The instrument consists of 10 questions.
Forward directed questions: 2, 3, 4, 5, 6, 7, 9
Reverse directed questions: 1, 8, 10
|
Response
|
Forward Directed
|
Reverse Directed
|
|
not at all
|
1
|
6
|
|
a slight amount
|
2
|
5
|
|
a small amount
|
3
|
4
|
|
somewhat
|
4
|
3
|
|
a lot
|
5
|
2
|
|
a great deal
|
6
|
1
|
total score =
= SUM(points for all 10 questions)
total score as percent of maximal frustration =
= ((total score) – 10) / 50 * 100% = ((total score) – 10) * 2%
Interpretation:
• minimum score: 10
• maximum score: 60
• The higher the score, the greater the difficulty for the physician.
• Patients who are viewed as difficult have in general: more mental disorders, greater functional impairment, higher health care utilization, lower satisfaction, and higher health care costs.
