Classes of problem behaviors:
(1) ignoring or denying
(2) assuming
(3) communicating
(4) manipulating
Ignoring or denying:
(1) denying the presence of a significant conflict
(2) ignoring your personal emotions or feelings
(3) ignoring the other party's emotions or feelings
Assuming:
(1) you know everything there is to know about the situation
(2) you know the intentions of the other party (and the intentions are not good)
(3) the other party should and is responsible for fixing the problem(s)
(4) the other party will listen to logic and reason
Communicating:
(1) while still angry (not cooled down)
(2) not listening to what the other party is saying
Manipulating:
(1) using anger or sarcasm to manipulate
(2) labelling the other party as unethical, uncaring or having only selfish motives
