Ginsburg et al questioned adolescents about what they valued in health care. They identified 15 items that can help providers develop adolescent-friendly healthcare systems. The authors are from the Children's Hospital of Philadelphia and the University of Pennsylvania.
Issue groups:
(1) clean and safe
(2) capable
(3) attitude towards patients
Clean and safe:
(1) Providers wash their hands.
(2) Instruments are clean.
(3) People and the environment are clean.
(4) The provider is clean (does not have an infectious disease like HIV, other).
Capable - The provider is:
(1) Knowledgeable.
(2) Able to keep things straight (do not mix things up).
(3) Experienced.
(4) Up-to-date and current.
(5) Consistent (same for all visits)
Attitude towards patients - The provider:
(1) Is honest.
(2) Is respectful.
(3) Treats people fairly and equally.
(4) Observes confidentiality.
(5) Relates well to adolescents.
(6) Gives care that is low (fairly priced is used in the implementation).
For the implementation I used a 5 point scale:
(1) strongly agree
(2) agree somewhat
(3) neutral
(4) disagree somewhat
(5) strongly disagree
