Jackson et al identified a number of factors impacting patient satisfaction following a health encounter. The authors are from the Uniformed Services University of the Health Sciences, Walter Reed Army Medical Center and Indiana University.
A patient's satisfaction with a healthcare encounter is affected by:
(1) the patient's age
(2) the time since the encounter
(3) the patient's health status
(4) the outcome
Factor
Satisfied
Dissatisfied
functional status of the patient
good to excellent
poor
needs and expectations
met
unmet
symptoms
complete and durable resolution
persistent or return, need for followup visits
physician communication
good, with explanation of condition and outcomes
poor
age of the patient
> 65 years of age
where:
• Physician communication and explanation are more important if the evaluation is done soon after the encounter.
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